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WebEx session records issue

piaofengji
Level 1
Level 1

‎08-07-2013 08:37 PM - edited ‎03-17-2019 03:27 PM

Hi Guys,

I have a problem is that when we attempt to record a webex session to be saved on WebEx server (in the cloud), using local MeetingPlace server and Webex Node, the video recording works but no audio is recorded. If we attempt to use Webex MeetingPlace numbers we record Audio and Video successfully.

Looks like we have problems with our MeetingPlace server or Webex Node.

If you need further clarification please let me know.

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jdedell12
Level 5
Level 5

‎08-08-2013 08:03 AM

Not sure if I understand your issue.  If you use the record on computer option it will not record audio as this uses your PC mike but it should record audio when using Record on Server option.

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