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Question about Connected Analytics for Contact Center

Does Connected Analytics for Contact Center require customization of UCCE?

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New Member

For call routing, Connected

For call routing, Connected Analytics for Contact Center can provide additional real-time intelligence to enhance precision routing in UCCE. To do this, a custom Customer Voice Portal (CVP) element is required; sample Java libraries are provided. Connected Analytics for Contact Center can display real-time information to the Finesse desktop using widgets; sample JSP codes are provided.

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