For call routing, Connected Analytics for Contact Center can provide additional real-time intelligence to enhance precision routing in UCCE. To do this, a custom Customer Voice Portal (CVP) element is required; sample Java libraries are provided. Connected Analytics for Contact Center can display real-time information to the Finesse desktop using widgets; sample JSP codes are provided.
The following document contains examples of how to deploy and configure
the CSR1000V within Amazon Web Services (AWS) in a DMVPN configuration
as well as details on how to setup VPC Gateway Redundancy.