Devices show up on one browser, but not another

[BryanS]

I configured the connected TAC server from one laptop, but when I log into the mydiagnostic page from a workstation, I get a message that states no servers have been configured. Other users on my team get the same error message from their devices.

[asabapat]

Hi Bryan,

Please refer to the below documentation, and let me know if you still face the same issue. I will escalate it to the right support team.

Thank You