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New Member

15 min interval report in UCCX HRC

Hi all, Currently most of the UCCX HRC reports by interval are by 30 / 60 min interval. Can an additional interval be added (15 min) through the following? a) updating the filter criteria in XML or b) a new stored procedure needs to be created Thanks! -JT-
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JT, In this case you will

JT,

 

In this case you will need to create a new stored procedure to be able to get what you are looking for. The option of changing the XML file is not vailid because the only thing that the XML file does is send the require variables to the stored procedure.

 

HTH

New Member

Hi Walter, Currently the xml

Hi Walter,

 

Currently the xml will allow me to push the interval value (30/60/all). Can't i just modify the xml to push a new value (15) to the same sp?

 

Thanks!

-JT-

New Member

Hi,Did you tried to modify

Hi,

Have you tried to modify the XML file or create another stored procedure?

I will also need to modify the interval.

Thanks.

Eric

Super Bronze

HiI've done this for lots of

Hi

I've done this for lots of customers. If there is an 'interval' parameter, then it can be customised to whatever you want by editing the XML on the client PC.

The SQL procedure at the back end just takes an Integer, so it can be anything from 1 to whatever.

This is the XML file in the templates directory in the install folder. The only drawback is that there's no way to push this out automatically to all clients (well, not driven by Cisco etc - obviously there are a million ways to do this)

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Hi Aaron, With CUIC, would it

Hi Aaron,

 

With CUIC, would it be possible to add value list/filter to make that possible (15/30/60 minutes interval)?

 

Thanks!

-JT-

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