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4.5.2 SR2 , resource id not found when agent logs in

Hi,

Anyone know of any issues in 4.5(2) SR2 regarding agent/resource login issues? We had an agent that worked fine and no changes, and they could not log in anymore. Got a resource id not found error on the agent desktop when they logged in.

The Call Manager user, rm user, etc had proper device associations and all was well.

How I fixed it was by changing the user Id of the user to something else in CCM and then this added a new resource on the CRS side. Then I deleted the inactive resoure (original) and changed the user id back in CCM for the user and then in CRS I deleted the resource with userid change, and configured the new resource with proper skills and team and the user is working again.

1 REPLY
Blue

Re: 4.5.2 SR2 , resource id not found when agent logs in

I ran into the same thing on 4.5 and personally, I think its a bug. The customer ended up moving to 5.0 so I didn't pursue a TAC case any further to get a DDTS unfortunately.

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