Thanks for the response. I thought of the # as a terminating key but we are using # for another function.
This was a thought I had today. Is there a way to collect 4 digits then add a set number to the end of it. Example: Caller dials 8123 and the AA script puts 5000 behind it so the result is 81235000 which is then dialed. The fist 4 digits would be variable, the last 4 digits would always be 5000. I would only need this if the digits start with 8.
If this is possible could you please provide an example of how to do it.
Here is an example, this script will collect 10 digits, if it times out (user did not enter 10 digits), then it concatenates the collected digits with static variable (5000) and redirects the call. If it does get 10 digits it redirects the call to the number.
Keep in mind that the script does not perform any check for how many digits were infact collected, so if it's not 4 or 10 the call will fail.
You can use the Java steps to figure out how many digits were collected and possible re-prompt the caller to try again.
Thanks for the sample. I understand what you are doing and that helped. But I am having to use an "if' statement since I have other options like 7 = directory, 6 = certain call center.
When I collect 4 digits and it is unsuccessful, I send it to an "if" statement. I then need a "if (digit == 8xxx) Then". I would then want to do a "Set digit = digit + "5000". So the result is 81235000 or 845675000 (the first 4 digits is whatever someone dialed).
Call AA script, collect 4 digits, if digit is 2xxx then route call to ext. If digit is 7 route to directory, if digit is 6 route to cust. care, if digit is 8xxx then add 5000 to the end and route to 8xxx5000 (x can be anything.)
The only thing I do not have working is the 8xxx part. I used a "if" statement but I am not sure how to get it to recognize 8xxx and then add 5000 at the end.
Thanks for you help. I am just having a hard time putting this in words.
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