Hello,In a nutshell,the welcome message prompts the caller to press # and than the 4 digit employee extension to call directly a CUCM user,so this is no limited to agent. Any idea , i tried the get digit step and call redirect to a CTI but is not working. Any idea?!?!??! Thanks in advance.
I can't make it to work,if i dial the CTI number unity answer and when i dial the 4 digit i get the default sytem voice, we are having some issue. I'm attaching the script, if somebody can tell me what i'm doing wrong really appreciate ,Thanks.
Thank you j.schulenberg ,after reading your reply I was confusing CTI Ports and CTI Route Points.after paying more attention at your post i realized my mistake and checked the CTI Ports. my CTI had a diferent CSS than the phone, Once i change the CSS in the CTI Ports my original script worked. what i did I simply use a call riderect and setup a string with 4 as a value.
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