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New Member

4 digits RP and 5 digits CTI ports

Will this work?

4 digits route point with 5 digits CTI. For example RP is 5907, CTI is 82001-82004. Theratically it should work, our customer is running out of 4 digits number. We need about 100 CTI ports number. So we think to 5 digits for them within a dedicated partion so that there is no overlap with any 4 digits number. But when test it not work. Please see the attached trace on IPCC.

[5907/(P1-jtapi_1) GCID=(2,32)->ACTIVE]->OFFERED, CTI Port selected: TP[id=7,implId=82001,state=IN_USE]

486444: Nov 27 02:38:34.307 EST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call ids=JTAPICallContact[id=17593,implId=32/2,inbound=true,App name=helpdesk,task=null,session=8000000010,seq num=0,cn=5907,dn=5907,cgn=5757,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5907,route=TR[num=5907],TP=null,List of Active Connections=[5907/(P1-jtapi_1) GCID=(2,32)->ACTIVE]->OFFERED,Extension=82001,Exception=com.cisco.jtapi.InvalidPartyExceptionImpl: Request failed because of an invalid destination. ,Failure reason= call will be rejected, CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=0,0,172)

486445: Nov 27 02:38:34.307 EST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Request failed because of an invalid destination

2 REPLIES
New Member

Re: 4 digits RP and 5 digits CTI ports

This is a known issue and it's decribed into the CSCsg31237. It will be fixed in IPCCX 4.0.5.

New Member

Re: 4 digits RP and 5 digits CTI ports

I'm very intersted in learning more details regarding this problem but I can't find the case notes for CSCsg31237. Typo?

thanks! -Sean-

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