Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

4 digits RP and 5 digits CTI ports

Will this work?

4 digits route point with 5 digits CTI. For example RP is 5907, CTI is 82001-82004. Theratically it should work, our customer is running out of 4 digits number. We need about 100 CTI ports number. So we think to 5 digits for them within a dedicated partion so that there is no overlap with any 4 digits number. But when test it not work. Please see the attached trace on IPCC.

[5907/(P1-jtapi_1) GCID=(2,32)->ACTIVE]->OFFERED, CTI Port selected: TP[id=7,implId=82001,state=IN_USE]

486444: Nov 27 02:38:34.307 EST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call ids=JTAPICallContact[id=17593,implId=32/2,inbound=true,App name=helpdesk,task=null,session=8000000010,seq num=0,cn=5907,dn=5907,cgn=5757,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5907,route=TR[num=5907],TP=null,List of Active Connections=[5907/(P1-jtapi_1) GCID=(2,32)->ACTIVE]->OFFERED,Extension=82001, Request failed because of an invalid destination. ,Failure reason= call will be rejected, CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034,Contact.Reject.reason=TRIGGER_FAIL,(SelectRouteTime,ObtainingIdleChannelTime,RedirectTime=0,0,172)

486445: Nov 27 02:38:34.307 EST Request failed because of an invalid destination

New Member

Re: 4 digits RP and 5 digits CTI ports

This is a known issue and it's decribed into the CSCsg31237. It will be fixed in IPCCX 4.0.5.

New Member

Re: 4 digits RP and 5 digits CTI ports

I'm very intersted in learning more details regarding this problem but I can't find the case notes for CSCsg31237. Typo?

thanks! -Sean-