Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

6941 with IP Phone Agent

Will the Cisco 6941 work with IP Phone Agent software in UCCX 7.0.1(SR5).

Thanks.

Everyone's tags (3)
4 REPLIES
Cisco Employee

Re: 6941 with IP Phone Agent

Hi Frank,

Yes, it is supported. Please make sure the agents are running the correct version of Agent desktop (6.6.1.400). You can verify it's compatibility on page 27 of the compatibility matrix, linked below.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

If you found the information useful, please don't forget to rate my response. Thank you!

Amir

New Member

Re: 6941 with IP Phone Agent

Isn't that what Cisco Agent Desktop (CAD) is for? I thought that IP Phone_Agent DOESN'T use the desktop?

Cisco Employee

Re: 6941 with IP Phone Agent

You are correct, the IP Phone Agent is separate here, and is used on the phone directly. If your agents only use the IP Phone Agent, then I can confirm that your phones are supported on this version of IPCC Express. I only mentioned CAD (Cisco Agent Desktop) just in case you were also using that on the agent's PC.

I hope that helps.

Amir

New Member

Re: 6941 with IP Phone Agent

Thank you for the clarification and the response. I appreciate your help.

1071
Views
5
Helpful
4
Replies