We're using IPCC Express 3.5.3. Our call center agents currently have 7940 phones with a 2nd agent line. They'd like to keep their physical phone and also have IP Communicator on their laptops in case they need to work from home and take calls. Can IP Communcator be setup on their laptops with shared lines for both their person and agent lines? Can IPCC Express deal with shared lines, as long as the RM Jtapi user is associated with both the physical phone and the IP Communicator?
Thoughts? Thank you.
