11-27-2013 03:21 AM - edited 03-14-2019 12:47 PM
Hi
I have a script wich a user can place a call to a DN, hear a prompt asking for leave a message to be recorded and after finish press #.
Question is script is running all properly but i can not reach where is leaving message recorded.
This is the script
And this is where i put to be saved the prompts, but is always empty
In systemPromptDir "..\..\system\es_ES\"
Is a CCX 9 what i must to change in order to make this run?
Thanks!!
Solved! Go to Solution.
11-29-2013 02:07 AM
Remove that Write Document step.
11-27-2013 03:59 AM
Hi.
Can you please expand the Recording step, down to the lowest level and post the screenshot of it.
G.
11-27-2013 04:16 AM
Ok here you are, thanks!
11-27-2013 04:26 AM
Hi. I see.
As this is UCCX 9, which is a Linux based appliance, you don't have access to the file system. You don't need to have access to the file system.
Use the Document Repository instead. Add a variable of type User, name it user, then using the Get User, Authenticate User steps, finally, Upload the recording to the Document Repository.
Like this:
https://supportforums.cisco.com/servlet/JiveServlet/downloadImage/2-4099659-166960/450-369/upload-document-1.png
G.
11-28-2013 04:50 AM
Hi Gergely
Thanks for your answer, i have a doubt with your picture, i can not inset under user = Get User ( User ID...) a user and under authenticate password the same, how is it?
this is what i have now, is normal not running because is not as you said me
11-28-2013 04:55 AM
Hi,
what does this mean. What are you trying to insert and how.
If you mean you have an user with an id of ivan and password 12345 then use user = Get User (User ID: "ivan") and Auth User Password(user, "12345"). Did you try that?
G.
11-28-2013 05:05 AM
What i want is
A user or a administrator in the customer call a number, hear a prompt asking for leave a prompt, for example "today is holiday, please leave a message....." and after finished puss #
Now all runing fine, can call, hear the prompt...puss # and end, but the new prompt is not saved in anywhere althought i indicate the place into CCX.
Regards.
11-28-2013 05:18 AM
Alright, as I already told you, you have the following options:
1. upload the recording to the Prompt Repository. Nice and easy.
2. save the recording to an external file system, using SFTP or FTP or Samba (Windows).
Saving the recording onto the local (UCCX's file system) is not an option. You don't see the file system of UCCX.
Pick the preferred way and we can discuss the rest.
G.
11-28-2013 06:45 AM
Hi again!
Ok i want the easier way, you say the 1 is the best, so for me perfect.
The problem is i can not upload any prompt to the repository because ther is no prompt to be uploaded
thanks.!
11-28-2013 07:09 AM
11-28-2013 08:22 AM
Hi
This is not running, althought i changed all you said, could be a problem where a introduce the User step?
thanks
11-28-2013 10:30 PM
Hi.
Who is CRSAdmin? Is it a regular UCCX user? Also, is the password correct?
Can you do a reactive debugging session and see where it fails?
G.
11-29-2013 12:23 AM
Hi again, and thanks god is Friday!
I tried changing user for mine which has all permissions and it does not run, dont leave any message.
May be is allocated the new in a wrong place? or anything else?
thanks!!
11-29-2013 12:29 AM
Hi,
do you know what Reactive Debugging is?
G.
11-29-2013 12:35 AM
Hi,
Yes of course, I know what reactive debugging is, but there is not any error, after press # go to the end and finish. may be is a permissions issue or something else.
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