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a reports of webview in UCCE

Hello I need Help! can anyone tell me what reports show me the total of time that all agent talking calls in format HH:MM:SS of each one campaing.

Thanks

1 REPLY
Cisco Employee

Re: a reports of webview in UCCE

Hi,

You can review the webview the "WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5". It includes default templates for Outbound Option, page 567 (chapter 7). One of the outbound historical report include agent talk time. Hope this helps.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75trg.pdf

thanks,

Hitesh

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