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New Member

A script question,Help!

I want to set the CRS AA script support for incoming users to enter the internal extension (for example, 801), if the extension is not known the numbers type 0 to be directly switchboard, I how to achieve?

Thanks! !

5 REPLIES
VIP Super Bronze

Re: A script question,Help!

You can use the Call Redirect step. Within the Invalid, Busy, or unsuccessful branches you can add another Call Redirect to the switchboard DN.

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New Member

Re: A script question,Help!

I would like to set up how I can identify the type the numbers 0 and 801.

New Member

Re: A script question,Help!

use the get digit string step

store those digits in string variable

redirect the call to that string variable

New Member

Re: A script question,Help!

Thanks!

get digit string

Filter:

input Length: ?

Terminating Digit:none

I need to set up how to make access to the variables that can be a 0 is also three of 801?

I do not want to have terminating Digit.

In setting the input Length of three, how to identify the user input is one of the 0?

New Member

Re: A script question,Help!

sounds like he was talking about three different input strings. One for each character. If the first character is a 0, then you are done and you goto the transfer to operator function. If the first character is an 8, you store that 8 in a variable and go to the next get digit function (just getting ONE character). Store that concatenated in the same variable (i.e. number=number+getdigit)

HTH

Robert

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