Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

A Simple Question

This is bugging me. What is the process on Call Manager called that actually controls the lines on the IP phones to route the calls to the agents? Tahkns in advance! All replies rated.

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: A Simple Question

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

Please remember to rate helpful responses and identify helpful or
1 REPLY
VIP Super Bronze

Re: A Simple Question

CTI Manager on UCM provides control to CCX through the application user account that has association of the agents' phones.

Please remember to rate helpful responses and identify helpful or
115
Views
0
Helpful
1
Replies