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New Member

A VoiceXML error occurred of type "error.badfetch"

Hello,

I have a CVP application that contains a Form Element. This application is deployed 2 CVP Call/VXML servers which are redundant.

In the Application Error Log of only sideA, I can see the error: A VoiceXML error occurred of type "error.badfetch"

This error is occurring for some callers on sideA and not happening at all for any caller on sideB.

Related error in C:\Cisco\CVP\ is the following:

6189849: <CVP Server1>: Jan 26 2012 11:05:21.539 +0200: %CVP_8_0_IVR-3-CALL_ERROR:  RunScript Error from <VoiceGateway1> [CVP_BAD_FETCH(45)] CALLGUID: 19428EB5100001353BFF9E7D53EF37A5 DNIS=85555555554392 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]

6191737: <CVP Server1>: Jan 26 2012 11:09:58.978 +0200: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=194607821000013569E997F353EF37A5 DNIS=85555555554602 CVP VXML Server encountered a Bad-Fetch Error - URL:

http://<CVP Server1>:7000/CVP/en-us/../Server?_dnis=03800111&_ani=<CustomerNumber>&callid=194607821000013569E997F353EF37A5&CVP_Call_ID=<CustomerNumber>&mediaServer=<CVP_Server1>&application=<CVPapplication>

(Client: <VoiceGateway1>) [id:3023]

The audio prompts related to this Form Element are all in their correct locations and also loaded in both Voice Gateway's cache.

I have tried to restart the CVP Call/VXML server but this did not solve the problem.

Any suggestion is highly appreciated.

Thanks,

Justine.

3 REPLIES
New Member

A VoiceXML error occurred of type "error.badfetch"

Hi,

I have a CVP CALL/VXML server 8.0 deployed and showing a similar error:

4706618: 172.20.10.7: Feb 13 2012 00:02:39.523 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=650F80C9-550411E1-9A980007-0E589188 DNIS=8888827669 CVP VXML Server encountered a Bad-Fetch Error - URL: http://172.20.10.7:7000/../CVP/Server?callid=650F80C9-550411E1-9A980007-0E589188&application=TT_check_GsmPostpaid_v1&usernum=92388589 (Client: 172.20.10.242) [id:3023]

Can you please advise how did you solve the issue ?

thanks in advance.

best Regards.

New Member

A VoiceXML error occurred of type "error.badfetch"

Hi,

In my case, it turned out that one of the prompts of my Form element was stuck in the Voice Gateway with a bad/wrong format. Replacing the prompts didn't work for me (audio-prompt load http://...).

So I had to rename the prompt in the CVP Call Studio script and create the new prompt in both media servers.

This error was tricky because the "debug http client error" was not displaying anything and in the CVP Error Logs I was getting "error.badfetch" instead of "error.badfetch.http.404".

Hope this helps,

Justine.

New Member

A VoiceXML error occurred of type "error.badfetch"

Hi Justine,

Thanks for your reply.

In fact, in my case and since I have an upgraded CVP CALL/VXML server from 4.1 to 8.0, i had to transfer the new "GW Download.tar" file to the VXML gateways' flash using CLI command : archive tar /xtract tftp:///GW_Downloads.tar /

Then, I had to load files into IOS memory for each CVP service on the VXML Gateways suing the following CLI commands:

call application voice load cvperror

call application voice load cvp-survivability

call application voice load new-call

call application voice load ringtone

call application voice load bootstrap

call application voice load handoff

Thanks again.

Regards.

Wajih.

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