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Abandon rate for Courtesy CallBack

Hi all,

In the following scenario, how does the UCCE / CVP reporting server tracks the call?

a) customer being offered CCB - CVP makes the callback - customer answers (UCCE abandon, CCB success?)

a) customer being offered CCB - CVP makes the callback - customer didnt answers (UCCE abandon, CCB failed?)

Or both are considered as handled in UCCE?

Thanks!

-JT-

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