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abandoned call length

Is there anyway to increase the time it takes for a call to be counted as abandoned in UCCX?

3 REPLIES

Re: abandoned call length

Not really.

New Member

Re: abandoned call length

The concept of "short abandon" does not exist in UCCX.

I'd go with Abdul's answer.

New Member

Re: abandoned call length

What is the Default time?

A call listen an Prompt and the Hangs, this call is a abandoned call?

Regards

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