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Abandoned Caller ID's

Hi,

I am having IPCC Enterprise 7.0.

Is there any way like I can get the caller ID's of the abandoned calls in the historical reports so that I can call back them?

Thanks,

Manu

1 REPLY
Bronze

Re: Abandoned Caller ID's

The Call ANI number is displayed on "Abandoned Call Detail Activity Report" and "Agent Detail Report".

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/hist_rep/hradvch4.htm#wp1051062

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