Hi, the call is registered as abandoned only if the caller hangs up even before the call is picked by Agent. If, for example, the agent speak to caller for 40 seconds and disconnects, then the call is not registered as abandoned. Please check.
This could be related to a misconfigured association of CTI ports and/or phones with the JTAPI and RM user. Please check those settings. I have seen this happen with CCM4.0 and IPCC3.5 with a phone that was associated with both the JTAPI and RM user.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...