-Within your script use the OnExceptionGoto step to capture the "ContactInactiveException" condition that occurs when a caller abandons.
-Within your exception handling logic use the GetReportingStatistic step to determine the "CurrentWaitDuration".
-Use an If step to determine if CurrentWaitDuration is > 15 seconds. If it is, jump to your normal call termination logic. If it is not, jump to alternate termination logic and include a SetContactInfo step that sets the call as handled.
Within your exception handling logic you'll also want to include the OnExceptionClear step to clear the exception. Hope that helps.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...