Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

aborted calls at run external script step

hello everyone

when I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.

I would like to ask what does this "abort" means, does it mean the the call fails at this node, or the caller purposely terminate the call at this node.

thanks in advance

4 REPLIES

Re: aborted calls at run external script step

Yes, more than likely the call is failing at some point in your RES node.  Are you using CVP?  What do the CVP and PG logs tell you?  What does the RES do?

david

New Member

Re: aborted calls at run external script step

Hi, David

thanks for replying me back

we are using IPIVR instead of CVP and system was under a really heavn load.

one RES was just simplely playing a prompt

Unfortunately some how, I couldn't get the log from IPIVR.

Re: aborted calls at run external script step

It is going to be a bit tough to troubleshoot without MIVR logs, any word from the PIM logs?

david

Green

Re: aborted calls at run external script step

Run out of ports? How big is the port group and media control port group?

Regards,

Geoff

870
Views
0
Helpful
4
Replies