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Abrupt Hangup - telephone.disconnect

We have developed a DTMF application and deployed in Comprehensive deployment model using CVP4.0. Any point in time during the entire call flow, the application hangsup after exactly between 178 - 182 seconds.

We are able to see the following in the VXMLServer (CallServices) debug logs, whereas in rest of the places, we are able to see confidence, foundation_fld, completeNBestStr along with audium_vxmlLog.

------ Request HTTP Arguments ------

Parameter Name = "audium_vxmlLog" Parameter Value #0 = "|||audio_group$$$initial_audio_group^^^0"

Parameter Name = "audium_action" Parameter Value #0 = "hangup"

Parameter Name = "audium_type" Parameter Value #0 = "telephone.disconnect"

Also, the activity log is also incomplete. Why this is happening for each calls? We are also not sure which is timing out and sending a disconnect event.

2 REPLIES

Re: Abrupt Hangup - telephone.disconnect

What is your timeout set for in the Network VRU Script list? The default timeout is 180 seconds, which might coincide with what you're seeing.

david

Re: Abrupt Hangup - telephone.disconnect

Thanks David for the immediate response. The issue got resolved after changing the Network VRU list timeout. Thanks once again!.

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