Would like to check this unusual we have observed with one of our Supervisor Phone. The ACD extension is showing voicemail icon when it is not configured to have voicemail in our Unity. The phone has two directory numbers; one for primary user phone number which has voicemail and an ACD extension for call center which we are seeing voicemail like icon beside it.
I'm not sure why we have that for a single user only, did this something you can help me with?
First check if the ACD line is linked to voicemail in some way - dial voicemail, and see if it asks for a PIN or a user ID - if it asks for PIN, then the user is linked to a voicemail box. This may be as an extension or as an 'alternate' extension.
If it asks for a User ID then you can try just turning off the voicemail light. Find your MWI off number on the CUCM system, and then press the ACD line and dial the number
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