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New Member

ACD Logs Display and Agent Call Display is N/A on CSD

Hello,

We are facing the problem that the ACD logs display and Agent call display is N/A on the Cisco Supervisor Desktop. The version of CSD is 8.5.4, overall status of CSD is fine, for reference please see the attached screenshot.Thanks.

Looking forward for the response.

BR,

Durraze 

UCCE Support Engineer
2 REPLIES
New Member

Hi,  Did u find any solution

Hi, 

 

Did u find any solution for the above probelm?

New Member

Hi Karthi,On PGA run the

Hi Karthi,

On PGA run the postinstall.exe setup turn off/on the Rascal Replication setup, in services.msc cycle the services shared below:

Cisco Chat Service 
Cisco Enterprise Service 
Cisco LDAP monitor service
Cisco License and Resource management
Cisco Recording and Playback
Cisco Recording and Statistics Service
Cisco Sync Service
Cisco VOIP monitor

Please rate if it helps.

BR,

Durraze Khan

 

UCCE Support Engineer
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