ACD stats on 79xx phone display queue'd calls in minutes?
I have the ACD stats working for a customer but they're wondering if they can get the queue'd calls to show up in minutes rather than seconds. I have no idea how to do this and figured I would post here to see if anyone had a solution.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...