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Actions within multiple queues

bphelps
Level 2
Level 2

What is the result of doing things within stacked queues? For example do you think the following script would behave strangley? In this case will the script run through Queue B before proceeding on to the second "if X"? Or will it process both "Queue B" and "If X" at the same time?

Queue A

...Selected

...Queued

......Queue B

.........Selected

.........Queued

............If X

...............Redirect call

...............else goto Queue A

......If X

.........Redirect call

.........else goto Queue A

1 Reply 1

adignan
Level 8
Level 8

It would behave as you would as suspect. It would first check queue a, then b, etc.

Before you do a "redirect" make sure you do a "dequeue" and set contact to "handled" for reporting purposes.

andy dignan - berbee

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