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Actions within multiple queues

What is the result of doing things within stacked queues? For example do you think the following script would behave strangley? In this case will the script run through Queue B before proceeding on to the second "if X"? Or will it process both "Queue B" and "If X" at the same time?

Queue A

...Selected

...Queued

......Queue B

.........Selected

.........Queued

............If X

...............Redirect call

...............else goto Queue A

......If X

.........Redirect call

.........else goto Queue A

1 REPLY
Blue

Re: Actions within multiple queues

It would behave as you would as suspect. It would first check queue a, then b, etc.

Before you do a "redirect" make sure you do a "dequeue" and set contact to "handled" for reporting purposes.

andy dignan - berbee

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