ACW not working for Transferred call

[Sanoop N V]

Hi Team,

ACW(Automatic Call Work) working fine for the call delivered via CSQ.But I wanted to know if the ACW  will work for the transferred call(manually transffered call to Agent directly )

Thanks!

Sanoop

[Ravi Shankar Pandit · Accepted solution]

If you transfer call directly to IPCC extension then agent state will be not ready . So ACW will not work in this senario .

Agent can go in ACW state only after talking state .