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New Member

ACW not working for Transferred call

Hi Team,

ACW(Automatic Call Work) working fine for the call delivered via CSQ.But I wanted to know if the ACW  will work for the transferred call(manually transffered call to Agent directly )

Thanks!

Sanoop

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

ACW not working for Transferred call

If you transfer call directly to IPCC extension then agent state will be not ready . So ACW will not work in this senario .

Agent can go in ACW state only after talking state .

1 REPLY
Cisco Employee

ACW not working for Transferred call

If you transfer call directly to IPCC extension then agent state will be not ready . So ACW will not work in this senario .

Agent can go in ACW state only after talking state .

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