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New Member

AD HOC Conferencing. Customer gets dropped when Agent leaves call.

We have the conferencing setup so that the conference only ends when Onnet agents leave the conference.  For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer.  It is not with every call.  DSP resources are hardware and very plentiful.  The phones being used are 7942's.  The BiB is turned on and no MRGL are associated to the phone level.  I am not sure why a customer is getting dropped.. RTMT shows plenty of DSP resources and CM has the correct service parameter.  Can anybody lead me the right way?

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New Member

AD HOC Conferencing. Customer gets dropped when Agent leaves ca

So I think this has to do with CVP warm transfers.  The script has network transfer set to 0 and a send to vru node in it.  This is clearly a signalling problem.  Probably going to have to start a TAC case.

New Member

AD HOC Conferencing. Customer gets dropped when Agent leaves ca

In CUCM

services->service parameters->any->cisco cm

Clusterwide Parameters (Feature - Conference)

Check the "Drop Ad Hoc Conference" field

New Member

AD HOC Conferencing. Customer gets dropped when Agent leaves ca

I found that in there and it was set correctly to not drop onnet people.  We defaulted it back to never drop the conference and made a change to the routing client in ICM.  problem fixed.

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