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Adding agent sataus to script

Can someone tell me how to add an agent status querry to a script? I'm building off the ICD.aef and want to send calls to VM if no agents are logged in or all are in not ready state.

Thanks in advence!!

Rick

2 REPLIES
New Member

Re: Adding agent sataus to script

Use Get Reporting Statistic. In properties, Report Object: CSQ ICD, field logged-in resources or ready resources. Assign that value to a static variable that you have created of type integer. Then, do an if statement with if (variableName>0) then...

New Member

Re: Adding agent sataus to script

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