Hi, We're running IPCCE 6 and we already have a dialer configured with 10 ports and I wanted to know if I could add another instance of the dialer without having to add another server (hardware) and split the ports between them.
Under the ICM Configuration Manager/Outbound Option/Dialer, I have a dialer configured as:
Dialer Name: COO1
Computer Name: XXXXXXDialer
Peripheral Name: CCM1
Ports: 10 ports
1. Can I click on the Add button and add another dialer? lets say COO2 and split the ports between them; 5 each?
2. Is this possible without adding additional hardware?
3. how would adding an additional dialer work?
4. What impact would it have on my existent configuration?
Re: Adding another dialer without additional hardware
We have 2 business units running different dialer campaigns at different times and overlapping times also. We wanted to make certain campaigns go out specific ports so those calls would show a different calling number.
Currently we can only tell a campaign how many ports (of the 10) to use but not which ones.
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