The redundant setup of CUCM 7.0, CVP 7.0 and CUP with 2 X PSTN cisco voice gateway – 800 Toll Free service is running right now.
We need to add one more cisco gateway with SIP trunk . Telco will shift the 800 service to this new SIP telephone ranges . Call center service must be available trough new SIP gateway. Lines are configured and call is working fine with Normal Extensions. But it is not working with call center agents
The existing PSTN gateway are VXML gateway and it is working fine. We need to add the new gateway with SIP trunk. What to do in CVP Side or CUP side to work with new gateway
Current CALL FLOW ---- 800 toll free service---->PSTN--->VG---->CUP---->CVP
Do you want the new CUBE gateway to also be VXML GW? If not where would the vxml call need to be send to?
How is your current CVP routing setup, are you using sigDigits, send to originator, etc? You need to understand your existing environment to this level in order to configure it accordingly.
Sounds to me like they are just adding a new ingress gateway... if he could keep his old VXML the same as the old this would probably be alot easier for him to take this in chunks. Then he would only need to worry about getting the call from the ingress gateway into cups with the same digits as before
Could you post you existing gateway configuration so we can be sure of what your doing? Also maybe a screenshots of some of the relevent CUPS routes and the CVP OAMP SIP Call Server ICM Tab.
Now the issue is Agent phone disconnect after one ring trough sip trunk call . note that cvp to cups sip routes are pointed by srv lookup. Need to add any sip commands in gateway which is connected to sip trunk
Now the caller is able to speak with agent via SIP trunk . but the conversation is disconnected after 18 minutes at all time . However the call is working fine trough Analog trunk . So hope some addtional sip commnads to be done in VG
XML application can be copied from pstn VG to new cube gateway. 5050 is defined in cups as route point to CVP I can send you existing VG configuration to sigDigits or send to originator
Building configuration...
Current configuration : 15483 bytes ! version 12.4 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname ucceVG02 ! boot-start-marker boot system flash:c2800nm-spservicesk9-mz.124-15.T9.bin boot-end-marker ! logging buffered 51200 warnings enable secret 5 $1$DJIQ$.0NgGN2a9GvRY3yIXQ2XC1 ! aaa new-model ! ! aaa authentication login VTY group tacacs+ local aaa authentication login console group tacacs+ local enable none aaa accounting exec default start-stop group tacacs+ aaa accounting commands 1 default start-stop group tacacs+ aaa accounting commands 15 default start-stop group tacacs+ aaa accounting network default start-stop group tacacs+ aaa accounting connection default start-stop group tacacs+ aaa accounting system default start-stop group tacacs+ ! ! aaa session-id common network-clock-participate wic 0 dot11 syslog ! ! ip cef ! ! ip domain name shl.sa.ruh.com ip host media-backup 172.16.11.67 ip host media 172.16.11.66 ip host cvp-vxml-backup 172.16.11.67 ip host cvp-vxml 172.16.11.66 ip name-server 172.16.10.223 multilink bundle-name authenticated ! ! ! trunk group Analog hunt-scheme sequential ! voice-card 0 dspfarm ! ! voice call convert-discpi-to-prog voice rtp send-recv ! voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 signaling forward unconditional h323 modem passthrough nse codec g711ulaw sip rel1xx disable min-se 360 header-passing ! ! voice class codec 1 codec preference 1 g711ulaw codec preference 2 g729r8 ! ! ! voice class h323 1 h225 timeout tcp establish 3 ! ! ! ! voice class custom-cptone DISCONNECT_SIGNAL dualtone disconnect frequency 425 cadence 250 250 ! ! ! ! ! ! ! ! voice translation-rule 1 rule 1 /661./ /7961/ rule 2 /663./ /7962/ rule 3 /333./ /7963/ rule 4 /44../ /7964/ rule 5 /664./ /7965/ rule 6 /665./ /7965/ rule 7 /22../ /7968/ rule 8 /334./ /7968/ rule 9 /337./ /7900/ rule 10 /55../ /7900/ rule 11 /10../ /7900/ rule 12 /88../ /7900/ rule 13 /3333/ /7963/ ! voice translation-rule 2 rule 1 /.*/ /5000/ ! voice translation-rule 3 rule 1 /987654/ // ! ! voice translation-profile INCOMING translate called 2 ! voice translation-profile NonDID translate calling 1 ! voice translation-profile VG01-NonDID translate calling 3 ! voice translation-profile block translate called 3 ! ! http client cache memory pool 30000 http client cache memory file 10000 http client cache refresh 100000 http client connection timeout 60 http client response timeout 30 ivr prompt memory 15000 ivr prompt streamed none ! application service new-call flash:bootstrap.vxml paramspace english language en paramspace english index 0 paramspace english location flash paramspace english prefix en ! service cvp-survivability flash:survivability.tcl paramspace english index 0 paramspace english language en paramspace english location flash paramspace english prefix en ! service ringtone flash:ringtone.tcl paramspace english language en paramspace english index 0 paramspace english location flash paramspace english prefix en ! service cvperror flash:cvperror.tcl paramspace english language en paramspace english index 0 paramspace english location flash paramspace english prefix en ! service vru-leg flash:bootstrap.tcl paramspace english language en paramspace english index 0 paramspace english location flash paramspace english prefix en ! service bootstrap flash:bootstrap.tcl paramspace english language en paramspace english index 0 paramspace english location flash paramspace english prefix en ! service handoff flash:handoff.tcl paramspace english index 0 paramspace english language en paramspace english location flash paramspace english prefix en ! ! vxml tree memory 1000 ! crypto pki trustpoint TP-self-signed-1879631160 enrollment selfsigned subject-name cn=IOS-Self-Signed-Certificate-1879631160 revocation-check none rsakeypair TP-self-signed-1879631160 ! ! crypto pki certificate chain TP-self-signed-1879631160 certificate self-signed 01 3082024F 308201B8 A0030201 02020101 300D0609 2A864886 F70D0101 04050030 31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274 69666963 6174652D 31383739 36333131 3630301E 170D3132 31323138 31333435 30385A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649 4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 38373936 33313136 3030819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281 8100BA0F 13A9CEFD F4937B14 62BCB565 0D97BA3F 14668608 7C7CC04B 4A8F24A8 FC6F07D9 538AA8D6 E85291F2 777DBA04 211CF690 45DAD26C 4A4BF606 619A9CAC 1E5128EA 37F5C168 B51069B9 2DBA4011 D320567D 64F5242C 37AC9438 499EC3D6 0F343C2A DDA53C3F DCF298F4 2EF60618 6B301DD1 44FAAF44 15486873 E4434F1C F6370203 010001A3 77307530 0F060355 1D130101 FF040530 030101FF 30220603 551D1104 1B301982 17756363 65564730 322E7368 6C2E7361 2E727568 2E636F6D 301F0603 551D2304 18301680 1451A9B3 54A6087B 901F2270 B79CBE01 83642F71 DF301D06 03551D0E 04160414 51A9B354 A6087B90 1F2270B7 9CBE0183 642F71DF 300D0609 2A864886 F70D0101 04050003 818100AC 247E88DE 04A5A80E D4101823 55FCDEDF 2FB53CA6 368D14B4 CD97E948 A5F0EC16 E03BA3C8 6327DF3F 18D58C3B 0D67704F A99230A4 894FEB15 F6D05AFD EE545E31 E6543D19 69DF2715 23FAEDD7 33342DD5 84B4B560 A5335E98 AA5179F4 646E67E4 3E84F089 E472098F 4B03109F 5E817EF9 12B217F2 5C6B9241 8FAAA75B AF5847 quit ! ! username admin privilege 15 password 0 cisco archive log config hidekeys ! ! controller E1 0/0/0 framing NO-CRC4 ds0-group 0 timeslots 1-15 type r2-digital r2-compelled ani ds0-group 1 timeslots 17-31 type r2-digital r2-compelled ani cas-custom 0 country saudiarabia release-ack ! controller E1 0/0/1 ! bridge irb ! ! ! ! interface GigabitEthernet0/0 description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$ ip address 172.16.10.20 255.255.255.0 duplex auto speed auto h323-gateway voip interface h323-gateway voip bind srcaddr 172.16.10.20 ! interface GigabitEthernet0/1 no ip address duplex auto speed auto bridge-group 1 ! ip forward-protocol nd ip route 0.0.0.0 0.0.0.0 172.16.10.1 ! ! ip http server ip http access-class 23 ip http authentication local ip http secure-server ip http timeout-policy idle 60 life 86400 requests 10000 ! snmp-server community shl!@# RO snmp-server community shl$%^ RW snmp-server community public RO ! ! tacacs-server host 172.16.10.235 tacacs-server directed-request tacacs-server key shlsecure ! control-plane ! bridge 1 protocol ieee bridge 1 route ip ! ! voice-port 0/0/0:0 timeouts interdigit 2 ! voice-port 0/0/0:1 timeouts interdigit 2 ! voice-port 0/0/0:0 timeouts interdigit 2 ! voice-port 0/0/0:1 timeouts interdigit 2 ! voice-port 0/1/0 trunk-group Analog supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/1/1 trunk-group Analog supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/1/2 trunk-group Analog supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/1/3 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/2/0 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 description test caller-id alerting dsp-pre-allocate ! voice-port 0/2/1 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 description test caller-id alerting dsp-pre-allocate ! voice-port 0/2/1 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/2/2 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 description test caller-id alerting dsp-pre-allocate ! voice-port 0/2/3 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/3/0 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/3/1 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/3/2 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! voice-port 0/3/3 supervisory disconnect dualtone mid-call supervisory custom-cptone DISCONNECT_SIGNAL input gain 5 output attenuation -3 cptone BR timeouts initial 5 timeouts interdigit 3 timeouts call-disconnect 1 timeouts wait-release 1 timing guard-out 300 timing sup-disconnect 50 connection plar 5050 caller-id alerting dsp-pre-allocate ! ! ! ! ! dial-peer voice 100 pots description DID lines from STC incoming called-number .T direct-inward-dial ! dial-peer voice 401 voip description VoIP to CAllManager preference 3 destination-pattern [1,7]... voice-class h323 1 session target ipv4:172.16.10.240 dtmf-relay h245-alphanumeric codec g711ulaw no vad ! dial-peer voice 403 voip description VoIP to Publisher destination-pattern [1,7]... voice-class h323 1 session target ipv4:172.16.10.233 dtmf-relay h245-alphanumeric codec g711ulaw no vad ! dial-peer voice 303 pots preference 1 destination-pattern .T port 0/0/0:1 ! dial-peer voice 302 pots description DOD-1 lines to STC translation-profile outgoing NonDID destination-pattern .T fax rate disable port 0/0/0:1 ! dial-peer voice 8100 voip description VoIP to Subscriber preference 3 destination-pattern 5000 voice-class h323 1 session target ipv4:172.16.10.240 dtmf-relay h245-alphanumeric no vad ! dial-peer voice 8101 voip description VoIP to Publisher destination-pattern 5000 voice-class h323 1 session target ipv4:172.16.10.233 dtmf-relay h245-alphanumeric no vad ! dial-peer voice 6099 voip description Call Server Dialpeer with CUPS destination-pattern 6099 voice-class codec 1 session protocol sipv2 session target sip-server dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 9191 voip description SIP ringtone dial-peer service ringtone voice-class codec 1 voice-class sip rel1xx disable incoming called-number 9191 dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 9292 voip description SIP error dial-peer service cvperror voice-class codec 1 voice-class sip rel1xx disable incoming called-number 9292 dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 5000 voip description Call Server Dialpeer with CUPS destination-pattern 5000 voice-class codec 1 session protocol sipv2 session target sip-server dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 987654 voip description Dial-peer needed for PM Micro-App translation-profile incoming block incoming called-number 987654 ! dial-peer voice 8111 voip description ICM VRU Label translation-profile incoming block service bootstrap incoming called-number 8111T dtmf-relay rtp-nte h245-signal h245-alphanumeric codec g711ulaw no vad ! dial-peer voice 9 pots trunkgroup Analog destination-pattern 9[248]...... progress_ind setup enable 3 progress_ind progress enable 8 progress_ind connect enable 8 direct-inward-dial forward-digits 7 ! dial-peer voice 10 pots trunkgroup Analog destination-pattern 905........ progress_ind setup enable 3 progress_ind progress enable 8 progress_ind connect enable 8 direct-inward-dial forward-digits 10 ! dial-peer voice 5050 voip description Call Server Dialpeer with CUPS test destination-pattern 5050 voice-class codec 1 session protocol sipv2 session target sip-server dtmf-relay rtp-nte no vad ! ! num-exp 7900 7202 gateway media-inactivity-criteria all timer receive-rtcp 5 timer receive-rtp 1200 ! sip-ua retry invite 1 sip-server dns:sip.shl.sa.ruh.com reason-header override ! banner login ^CCC
|==========================================================================| | WARNING | | ======= | | THE PROGRAMS AND DATA HELD ON THIS SYSTEM ARE THE PROPERTY OF, OR | | LICENCED BY, THE SHL GROUP. | | | | IF THE COMPANY HAS NOT AUTHORISED YOUR ACCESS TO THIS SYSTEM YOU | | WILL COMMIT A CRIMINAL OFFENCE IF YOU DO NOT IMMEDIATELY DISCONNECT. | | | | UNAUTHORISED ACCESS IS STRICTLY FORBIDDEN AND IS A DISCIPLINARY OFFENCE. | |==========================================================================|
^C ! line con 0 password 7 0822455D0A16 logging synchronous login authentication console stopbits 1 line aux 0 line vty 0 4 logging synchronous login authentication VTY transport input telnet ssh ! scheduler allocate 20000 1000 ! end
OK cool, well assuming that the CVP OAMP just sends all calls back into CUPS, you should really only need to adjust you current route in CUPS to the 8111T label to the new PSTN SIP gateway. This could also be done with a static route in the OAMP on 8111>. Beyond that in CUPS you need to make sure the new gateway IP is in the incoming and outgoing ACL.... Looks to me like you pretty close.
I agree no sig digits here... how many sites do you have? (Maybe they only have one site Chris?) It could also be controlled on the UCCE ICM with different customers and diff labels to each site.
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