Adding QM to Existing UCCX Premium w CR

[ryankaplan]

Trying to understand the licensing behind adding QM to an existing deployment of CR.

UCCX v 9.x

Ordering guide is not very clear on part #, if any

[djlundberg · Accepted solution]

Hello-

Do I understand that you currently have a deployment of WFO with Compliance Recording licenses and you want to add Quality Management licenses as well, correct?  

You should be able to mix the license types and then just assign the desired license to an end user.

9.x QM seat: L-CCX-90-A-QM-LIC

I hope that helps.

DJ