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New Member

Adjust Wrap-Up Code Timing

We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready.  I've searched hi and low but can't seem to find where I can adjust this timer.  Any help much appreciated.  Running UCCX 7

3 REPLIES
New Member

Re: Adjust Wrap-Up Code Timing

Sorry, I mean 20 seconds before they go BACK into Ready state...

Cisco Employee

Re: Adjust Wrap-Up Code Timing

edited - misread version - apologies

Super Bronze

Re: Adjust Wrap-Up Code Timing

Hi

Wrap time is a property of the Contact Service Queue in UCCX - In AppAdmin go to Subsystems/RmCm, click on Contact Service Queues, click on the queue name, change the wrap time, hit next, then update.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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