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New Member

Admin access to UCCX

Can you give an end user access to only certain parts of UCCX, such as the ability to change scripts and settings within the application set up?  I am using UCCX 8.02 SU4

Thanks.                  

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Admin access to UCCX

No, sorry, that is not possible.  You are either an admin, a supervisor, or an agent.  Only admins can change scripts.

Depending on what you want to achieve, you could probably design an IVR which reads/writes settings to a file, and then the inbound calls are processed based on what this file says.

Example 1 (Easy):

You have an emergency shutdown file in the repository, and a non admin can use the IVR features to change its value from true to false, or false to true.  Then your inbound calls read this file to know whether or not to process the call, or drop the call with the emergency message playing.

Exmaple 2 (Intermediate)

Take the above idea in Example 1, but expand it to modifying business hours.

Example 3 (Hard)

Take the above idea in Example 2, but expand it to modify menu's, their prompts, and their output branches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
2 REPLIES

Re: Admin access to UCCX

No, sorry, that is not possible.  You are either an admin, a supervisor, or an agent.  Only admins can change scripts.

Depending on what you want to achieve, you could probably design an IVR which reads/writes settings to a file, and then the inbound calls are processed based on what this file says.

Example 1 (Easy):

You have an emergency shutdown file in the repository, and a non admin can use the IVR features to change its value from true to false, or false to true.  Then your inbound calls read this file to know whether or not to process the call, or drop the call with the emergency message playing.

Exmaple 2 (Intermediate)

Take the above idea in Example 1, but expand it to modifying business hours.

Example 3 (Hard)

Take the above idea in Example 2, but expand it to modify menu's, their prompts, and their output branches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Admin access to UCCX

Nice, I never thought of using an IVR to change a file.  Thanks.

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