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New Member

Agent and Supervisor Call chat option shows " Teamates Unavailable"

Hi,

I want to test this Chat service but when click in to this chat option either in Agent or supervisor there are no agents displayed in the Teamates field.

I verifed this Call Chat service it is up and running, what i need to do to use it.

Thanks,

Hari

2 REPLIES
New Member

Re: Agent and Supervisor Call chat option shows " Teamates Unava

Make sure that they are assigned to a team under the RmCm configuration in UCCX.

New Member

Re: Agent and Supervisor Call chat option shows " Teamates Unava

Hi,

yes all are assignes in a team

regards,

Hari

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