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Agent Application

Hello,my customer want to see live how many people are on a queue from the agent software. if you click on reports you can see that but 1 it doesn't refresh automatically and 2 he would like to have this info on the main page.we are using uccx 5 sr2. thanks.

2 REPLIES
VIP Super Bronze

Re: Agent Application

UCCX has the Real-Time Reporting java applet available from /appadmin. If that doesn't work you'll need to look at a wallboard application.

http://sourceforge.net/projects/ipccwallboard/

http://www.inovasolutions.com/call-center-reporting/products/index.htm

http://www.specorp.com/

Re: Agent Application

I have a better question for everyone. Who know the Database and corresponding DB Query to check for available agents ina specific CSQ on a UCCX 5.x? :) Need to ODBC into the UCCX SQL for this for something.

Chad

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