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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Agent Call logs


i'm having trouble with CAD on UCCX 5.0 Enh.

Agents have IP Communicator and CAD on their PCs. When they answer calls using CAD, no Call log is saved. CAD Reports save Statistics and State logs, but Call logs says <N/A>.

Also, in Supervisor Desktop I can't se Agents individualy. Only Skill Group records are displayed.

New Member

Re: Agent Call logs

Does anyone have an idea what could be the problem.

New Member

Re: Agent Call logs

I am not able to see phone agents in CAD or CDS. The only thing I can see is the teams and to keep phone agents separate from phone center agents I had to create a separate team for them The problem is they are not in alpha order and you can only see one team at a time.

I am on UCC 6.0.1 I opened a TAC case and they said there was no fix. To us it is a big issue. Maybe if others complain they will change it.

New Member

Re: Agent Call logs

Restart all services from contol centre UCC 6.0.1.