we have scenario that 6 FXO lines connecting to PSTN and 2 extra lines for making outbound calls. contact centre agents are also making outbound calls but when they make an outbound call they cannot see an incoming call popup on their Cisco Desktop Agent while when they end their outbound call immediately call is arrived on their CAD. we want that if agent is making an outbound call its also can see that incoming call is arriving at his CAD or anything that shows agent that their is call in queue.
A wallboard is an application that connect to the database of the UCCX and present informations on a page. It is similar as the Real Time Reporting on CRSAdmin page (but better)
All counters like waiting Time, Average on Queue, longest time in queue, etc ... are calaculated by CRS and store on the database. So it is simple to querry the database and present information to agents.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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