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New Member

Agent can login from the CAD by any Ext

Hi forum,

I have a problem with the IPCC 4.0(3) enhanced license and the CCM version 4.1, as I need to make all the agents to be able in login to the CAD by any extension available in the IPCC, and not to be restricted to only one extension (the ICD extension),

Also I want to disable the notification which appeared to the agent after being monitored from the supervisor.

Has anybody any idea is that available or not?

Thanks

Assem

3 REPLIES
Hall of Fame Super Silver

Re: Agent can login from the CAD by any Ext

As far as the first question, it can not be done, you can use extension mobility, but this will require dual login.

Chris

New Member

Re: Agent can login from the CAD by any Ext

Thanks Chris

But as I have the enhanced license, am not able to use the extension mobility with the IPCC, so I was searching for a workaround to overcome this restriction.

Thanks

New Member

Re: Agent can login from the CAD by any Ext

ok it worked fine with the EM

thanks

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