06-04-2009 07:48 AM - edited 03-14-2019 04:11 AM
Hello,
we have uccx 5.0(1)
when 2 agents try to log in they get this error
Login failed due to a configuration error, Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the Administrator guide.â
Which has already been done.
do you have any suggestions?
06-04-2009 07:56 AM
06-04-2009 09:34 AM
it looks like CTI Manager is out of sync
I pulled the trace
_RM-3-LOGIN_FAILED:Login of resource failed: Module Name=RM component,The description of a message sent from/to the RM=CTISetAgentStateReqMsg (Rsrc:PattiC InvokeID:3 State:LOGIN Forced:False),A specific description for a trace=problems in JTAPI or CM
100624: Jun 04 09:10:37.486 PDT %MIVR-SS_RM-7-UNK:Posting msg CONTROL_FAILURE_CONF Socket:Socket[addr=10.9.16.66,port=1519,localport=42027] invokeID:3 failureCode:CF_GENERIC_UNSPECIFIED errorCode:88001 text:Unable to login agent due to problems in JTAPI or CM in CTI Server's message queue
this is what I saw
we are going to get authorization to reset the service. I will let you guys know how it goes
08-10-2009 11:23 PM
Hi,
You need to associate the user phone with the RmCm Provider.
HTH,
08-11-2009 10:56 AM
the phone was associated to the rmcm provider it was a a different issue
we resolved the issue stopping the node manager service, then restarting the CTI Manager service on the cluster and restarting the node manager on uccx
thanks
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