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New Member

Agent cannot go to ready state after lunch or break without loggin out and back in.

UCCX 8.5

I have a small contact center group.  One of the agents I just recently setup is having an issue.  She is telling me that when she selects work offline and then goes to lunch or break or something and comes back, it will not let her log back into the ready state.  She actually has to log out of Agent and then back in.  A screenshot of the error is attached.  Any ideas?

Thanks guys.

cisco.PNG

2 REPLIES

Re: Agent cannot go to ready state after lunch or break without

Hi,

Problem An agent using Windows XP was able to start Agent Desktop, but was

not able to enter an active state.

Solution Windows XP can be configured so that the Internet Connection Firewall

(ICF) is active. ICF acts by keeping track of all traffic to and from the

computer; it will only allow information through that has originated from

that particular computer. If a message originates from outside the

computer, it will be discarded.

To solve this problem, either turn off ICF (requires someone with

administrator rights to the computer) or override the defaults to include

known “good” connections like the CAD servers.

And also, is it by any chance happening during a failover or failback scenario in a High Availability (HA) setup?

If its a HA setup, did you install this CAD after the HA setup is made i.e. the CAD has the entries for the ip address of the both the nodes.

Hope it helps,

Anand

New Member

Re: Agent cannot go to ready state after lunch or break without

Oh my goodness. I am embarrassed to say the issue was her computer going to sleep. She left those details out and I assumed the new corporate image disabled hibernate that quickly. Sorry guys. My bad. Can't believe I was had.

Sent from Cisco Technical Support iPad App

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