I have seen a change within CCX v5 whereby macro recording within workflow groups appear to have changed, In 4.x we seemed to be able to record a lot more keystrokes and the system allowed us to record a start>run combination to launch an application. This does not work in 5.X and I was wondering if anybody knows how we can acchieve the same results.
What we are trying to do is to launch internet explorer and append the ANI to the URL.
In v5 it appears that it will only allow you to record keystrokes using an open minimized application.
Any help on how we can do this would be much appreciated.
CAD can be configured using desktop workflows to allow call data to be passed to other desktop applications for an application screen pop. Passing data to other applications is performed through keystroke macros or HTTP put/get commands that are then associated with specific call events such as call ringing. No programming is required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on the agent workstation
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...