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New Member

Agent change state problem

Hi,

Have this problem which occurs intermittently. This happens when an IP Phone Agent changes its state from Ready to Not Ready or Logout, the request would take a very long time. From what I can see from the phone, it would just display "Requesting..". At times it would take minutes to change state completely. Sometimes, the requesting state would just disappears and the IPPA would go back to Ready state.

The odd thing is that this never happens for the Desktop Agent. Any pointers on how I can go about this?

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3 REPLIES
New Member

Re: Agent change state problem

The only way I found to correct the problem is to cycle Express Engines.

New Member

Re: Agent change state problem

Is everything ok setup in the Ip phone? Network settings as dhcp server, tftp server etc. ?

New Member

Re: Agent change state problem

Yes, everything is set up accordingly.

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