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Agent Desk Setting on Finesse

Hi all,

 

Does the configuration within Agent Desk Setting applies to Finesse? For example, I want to disable the outbound access for Finesse and this can be done through Agent Desk Settings?

 

What other methods can be used to restrict/allow agents from making outbound calls from Finesse? 

 

Thanks!

-JT- 

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ADS does apply to Finesse too

ADS does apply to Finesse too.

 

david

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