I've looked and looked in Cisco documentation. I've seen in many places that the administrator can disable the chat session on the agent desktop, but I cannot find where to disable. So does anyone know where and how? Also, if it is possible, is it for all agents, single agent, group of agents, etc...
Thank you, I was able to go to Cisco and pull up documentation on desktop administrator. I saw this on the HDS, but was unable to connect, so I assumed I was in the wrong place. "Error reading data from Directory Services. Please try again, look in log file". The log file showed "Failed to bind to LDAP server on xx.xxx.x.xx. Can't contact LDAP server". Of course this is true because the IP address listed is from before the move, there is a new IP address. Now I get to figure out how to change this to the correct PGA IP address. We had hired vendors to do this move.
PS The reason behind turning the chat off is I have one group that is abusing the chat between theirselves. The supervisor cannot control the ladies and has ask me to turn the chat off. I believe that I read I could leave the chat on, but only for the agent to the supervisor. Thought once I got to the desktop admin, I could figure that out.
Hi Melinda, Do you still have this problem? If it is so, what is the type for your agents? Premium, enhanced or standart. Because I can see that chat disable option only for premium end enhanced installations.
Actually I have been triying to disable this chat option for standart agents. Does anyone have an idea for this?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.