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Agent Desktop 6.1(3) locks up PC

Problem:

Cisco Agent Desktop screen becomes sluggish/non-responsive. The cisco client will start flashing, then the full screen comes up on the monitor and will be a blank screen and can not get out of it or get to other applications (ie AS/400 Screens, Internet Explorer, Outlook). Requires a reboot to regain control of PC.

The Agent Desktop client is not resetting on a new call. Users still see the previous call information. Does not correlate to what is truly the condition of the call

Cisco client screen disappears. Can be in Ready or not ready, push button to more to different status, hourglass appears but does not release timely (could be up to one minute long).

Restarted all sub-systems and CTI Manager in CCMService. Checked all event logs, etc. Opened a P1 provided Cisco TAC with agent debugs/sniffer traces and no resolution after 4 hours of troubleshooting. Rebooted box after hours and next day no problems reported. Any ideas, seen this before?

IPCC 4.0(4)Build80

Agent 6.1(3)

MCS-7825-H2

OS Ver 2000.4.2sr3

In production 2 months no similar issues

1 REPLY
Community Member

Re: Agent Desktop 6.1(3) locks up PC

It's difficult to comment on these knid of problems without having a look at the logs. You maybe running into a bug here. The bug-Id is:CSCsa95524

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