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Agent Desktop + 7900. How to default to headset. Disable speaker.

acomiskey
Level 10
Level 10

Running UCCX 5.0.2 SR3, cisco agent desktop, 7942 series phones.

I would like to have the phone default to headset, not speaker. Inbound calls ring the speaker, outbound calls initiated from agent desktop default to speaker. I found the option to disable the speaker in cucm but if I do that my outbound calls don't work at all.

1 Reply 1

acomiskey
Level 10
Level 10

Ok, silly me. Hit headset button and hit end call.

Is it possible to have it ring the headset instead of the speaker?

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