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Agent Desktop auto login

Hi all

Any one know how to:

- Agent Desktop auto login (user don't need to type user/pass)

- Agent Desktop auto login after failure or network problem (by default, when have problem, all agent is logout)

- Agent will have state ready after login

Thanks for help

Will vote 5* for you

6 REPLIES

Re: Agent Desktop auto login

Anyone can help????

Hall of Fame Super Red

Re: Agent Desktop auto login

Hi HD,

Have you looked into this setup?

Configure a "One Button Login" for IP Phone Agents

This document explains the procedure that allows IP Phone Agents to login without a prompt for a username, password, and extension in a Cisco Unified Contact Center (UCC) Express or Enterprise environment.

From this good Tech Note;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Hope this helps!

Rob

Re: Agent Desktop auto login

Thanks, Rob

But i use agent desktop

Do you know how to set autologin with agent desktop?

Re: Agent Desktop auto login

Any one can help?

I think it is a need of all contac center

Any one know solution?

Thanks first

Green

Re: Agent Desktop auto login

Cisco keep adding more security and you want none? ;-)

What sort of contact center is this?

Regards,

Geoff

Re: Agent Desktop auto login

Hi,

What do you think when talk about security?

Do you know that each person in contact center have one computer?

You think auto login, auto reconnect is unsecure??

I think auto login and auto reconnect is important function of contact center

Any one have solution?

Thanks

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